Job Description

NSSA is an organisation undergoing a transformation journey to position itself as a modern and relevant entity that
delivers real value to its members through responsive social security services. In addition, we strive to stimulate
economic activity, generate foreign currency, and create jobs for the benefit of Zimbabweans.
The new NSSA conducts its business in an honest, accountable, and transparent manner and we seek to recruit
like-minded individuals in the following areas:

ORGANISATION & METHODS ANALYST (HEAD OFFICE X1): (GRADE 13)
Reporting to the Organisation & Methods Manager, the successful candidate will execute O & M activities that enable the Authority to establish efficient customer focused and cost effective
structures, staff compliments, procedures and working methods and strategies.

Duties and Responsibilities

Key Outputs
 Conduct investigations in respect of creation, abolishing, converting regarding, redesigning,
freezing and transfer of posts in departments in order to determine appropriate manning levels and
grades to meet the services requirements of the customers.
 Carry out functional and organisational reviews to ensure rational functions and appropriate
structures in various NSSA departments.
 Draw and update structure charts for various NSSA departments in order to ensure accurate reporting structures.
Streamline functions to eliminate duplication and unnecessary overlaps.
Design and update forms to ensure that they align with work flow processes that is indispensable
for the provision of services to clients.

Design, maintain and update establishment records to reflect the actual authorised establishment
of various departments.
 Carry out staff audits to ensure that all departments are not over-established in relation to authorised establishment.
 Come up with performance standards to be used in determining manning levels and performance appraisals.
Discuss O & M reports with user departments and top management.
Spearhead the implementation of changes in client departments by assisting client managers with advice and support.
Co-ordinate projects from time to time e.g. job evaluations, IT systems development or intended new schemes for implementation.
Ensure that change management and resistance to change issues are handled professionally during business process re-engineering and improvement assignments.
 Design user version requirements and functional specifications during computerisation projects,
that is map existing processes and design new ones.
 Apply business process reengineering concepts and models in reviewing NSSA systems and procedures to eliminate bottlenecks, overlaps and duplications.
 Design and develop procedure manuals for the Authority to ensure standards and efficient operations.

Qualifications and Experience

Qualifying Requirements
 A Degree in Social Sciences or equivalent.
 Certificate in Management Services IMS (UK) or equivalent is a MUST.
 At least 3 years’ experience in Work-Study or O & M.
Key Competencies and Characteristics
 A solid understanding of business process engineering.
 Good communication skills.
 Very good presentation skills.
 Work Flow Charting skills.
 Work Measurement capabilities.
 Method Study understanding.
 Computer Literacy.I’m