Job Description

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Operations Manager - Healthguard
Job Summary
Cimas Health Group (Pvt) Ltd wishes to invite applications from suitably qualified and experienced individuals to fill the position of Operations Manager that has arisen within the Group. This role will lead and coordinate the operational functions of Healthguard International, ensuring seamless integration and performance of shared services, third-party claims administrators and provider networks.

Duties and Responsibilities

The successful candidate will be responsible for:
• Leading/Managing activities related to operational planning and execution.
• Developing and implementing operational policies and procedures.
• Monitoring and evaluating operational performance against set targets and KPls.
• Measuring and assessing the operations of the medical aid service providers and provider networks.
• Implementing strategies to improve member healthcare outcomes and resolve service-related issues promptly.
• Identifying potential operational risks and developing mitigation strategies.
• Developing key performance indicators (KPls) to measure operational success and track progress over time.
• Leading the development, onboarding and management of provider networks
across multiple countries.
• Ensuring compliance with internal policies, regulatory frameworks, and international standards.

Qualifications and Experience

Qualifications
• First degree in Business Administration, Health Systems Management, or equivalent.
• Certification in Project Management, Certification in Change Management or Certification in Sales Management.
• Post qualification in Operations Management or related field.
• 5-7 years' experience in operations management or related field.
• 4-6 years' experience managing multi-country service networks and third-party vendors.
• 3-5 years' experience managing and supporting agents or brokers of financial services.

How to Apply

If you meet the stipulated requirements submit your application together with proof of qualifications and experience to the email below. Applications to arrive no later than Thursday 23 October 2025 and should be directed to [email protected]