Job Description
Job Description
Location : Harare
Reporting to : General Manager
Key Purpose of the Role
Our client, a prominent and professionally run organisation within the golfing sector, seeks a highly capable Operations Manager / Assistant General Manager to join its Senior Leadership Team and champion efficient, high‑quality club operations.
Duties and Responsibilities
Key Responsibilities
• Oversee daytoday Operations to ensure Efficiency, Quality, and Compliance across all Departments.
• Support the General Manager in Strategic Planning, Organisational Performance, and Operational Execution.
• Lead, supervise, and develop Departmental teams to achieve operational targets.
• Implement and monitor Operational Policies, SOPs, and Performance Standards.
• Drive continuous improvement initiatives to enhance productivity and service delivery.
• Coordinate crossfunctional activities to ensure seamless workflow and customer satisfaction.
• Manage operational budgets, resource allocation, and costcontrol measures.
• Ensure adherence to Regulatory, Safety, and Organisational Requirements.
• Prepare Operational Reports, Dashboards, and Performance Updates for Executive Leadership.
• Support Organisational Projects, Change Management, and Business Transformation Initiatives.
Qualifications and Experience
Qualifications & Experience
• A Bachelor’s Degree in Hospitality Management, Business Administration, Sports Management, Operations Management, or related field.
• Minimum 7–10 years’ experience in Operations / Hospitality Management, with at least 3 years in a Managerial role.
• Strong interpersonal skills with the ability to engage confidently and professionally with a diverse Membership base.
• Solid understanding of Budgeting, Reporting, Compliance, and Performance Management.
• Excellent communication, analytical, and problemsolving abilities.
How to Apply
Application Process
If you wish to be considered, please submit your application to emmanuel.jinda@proservehr.com or florence.chidziya@proservehr.com
Confidential enquiries may be directed to our Managing Consultant Emmanuel Jinda on +263 773 004 143, 712 605 025 or +263 (242) 772 778/770 035 or to Florence Chidziya on +263773 016 863. 7th Floor, Fidelity Life Tower, Raleigh Street, Harare
Closing Date for Applications is Friday 4 September 2026