Job Description

📍 Location: Harare
🕒 Employment Type: Full-Time
💼 Department: IT / Technical Support

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📝 Job Description

We are looking for a proactive, solution-oriented IT professional to join our IT team at T.G. The successful candidate will play a critical role in ensuring our network infrastructure is stable, secure, and optimized.

A sharp eye for detail and a focus on preventative maintenance will be key, as this role involves not just fixing issues, but anticipating and preventing them before they occur. The role also requires preparing daily comprehensive reports on system performance, incidents, and preventive actions to ensure transparency and accountability.

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Duties and Responsibilities

🔧 Key Responsibilities

Monitor and maintain LAN, WAN, and internet systems to ensure consistent uptime and reliability

Diagnose and resolve hardware, software, and connectivity issues quickly and effectively

Install, configure, and update network hardware and software

Assist in the setup and maintenance of firewalls, routers, switches, and wireless access points

Provide operations support and technical assistance to end-users, escalating complex issues when needed

Document network configurations, changes, and troubleshooting steps accurately

Prepare and submit daily comprehensive reports on system performance, incidents, and preventive actions taken

Collaborate with IT staff to implement network upgrades, security protocols, and preventive measures

Ensure compliance with company policies, security standards, and data protection requirements

Proactively identify and address potential network vulnerabilities through preventive maintenance

Strong working knowledge of VPNs, TCP/IP, DNS, DHCP, and other core networking protocols

Qualifications and Experience

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🎓 Qualifications

📚 Education & Certification

Diploma or Degree in Information Technology, Computer Science, or related field

Certifications such as CompTIA Network+, Cisco CCNA, or Microsoft MTA are highly desirable

🛠 Skills & Experience

Proven experience in network support, IT helpdesk, or operations support roles

Strong understanding of Windows and Linux operating systems

Familiarity with network monitoring tools and diagnostic utilities

Excellent problem-solving, troubleshooting, and communication skills

Ability to work independently and manage multiple tasks effectively

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🌟 Preferred Attributes

Proactive and solution-oriented mindset — not just solving problems, but preventing them

Strong attention to detail and organizational skills

Calm under pressure, able to resolve issues efficiently in high-demand environments

Commitment to continuous learning and professional growth

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How to Apply

📩 To Apply: Send your CV and application to [email protected]

🚀 Join T.G. and help us maintain a resilient, secure, and high-performing IT environment!