Job Description
Job Description
INBOUND SALES & CONVERSION SPECIALIST
Job Description & Role Brief
Kumba Green Technology • July 2026 • Confidential
Role Title
Inbound Sales & Conversion Specialist
Contract Type
Full-time or 3-month performance-based contract, with possibility of extension
Location
Remote or hybrid — strong availability during Zimbabwean business hours required
Reports To
Operations Coordinator, with support from the Chief of Execution
Kumba Green Technology is seeking a commercially driven Inbound Sales & Conversion Specialist to convert incoming customer enquiries into completed laptop sales, financing applications and confirmed orders. This is not a marketing, social-media or general customer-service role — the successful candidate must be confident speaking to customers, understanding their needs, recommending the correct device, handling objections and asking directly for the sale.
Duties and Responsibilities
KEY RESPONSIBILITIES
Lead Response & Qualification
▪ Respond promptly to all incoming sales enquiries across WhatsApp, Facebook, Instagram, TikTok, LinkedIn, the website, referrals and partner campaigns.
▪ Contact high-intent prospects by telephone rather than relying only on messaging.
▪ Qualify customers based on device requirements, location, budget, intended use and preferred payment method.
▪ Identify whether the customer is interested in cash payment, lay-by or third-party financing.
▪ Prioritise hot and high-intent leads.
Sales Conversion
▪ Recommend suitable laptops based on the customer’s needs and available inventory.
▪ Clearly explain product specifications, pricing, warranty, payment and delivery terms.
▪ Guide customers through financing or lay-by application processes.
▪ Address concerns relating to affordability, refurbished devices, warranties and product suitability.
▪ Ask directly for the sale and agree clear next steps.
▪ Follow up consistently until the opportunity is closed, deferred or disqualified.
Lead Recovery
▪ Re-engage previous prospects who enquired but did not complete a purchase.
▪ Prioritise leads that requested pricing, financing, a specific model or immediate delivery.
▪ Record the reason for non-conversion.
▪ Identify recurring objections and report them to management.
Pipeline & Record Management
▪ Maintain accurate records of every lead and sales interaction.
▪ Record lead source, customer need, product recommended, price offered, payment method and outcome.
▪ Update the sales pipeline daily.
▪ Ensure every lead is classified as hot, warm, cold, closed or disqualified.
▪ Link completed sales to the correct campaign or lead source.
Customer Handover
▪ Confirm payment or financing approval before releasing an order.
▪ Provide complete customer and order information to the Operations Coordinator.
▪ Ensure the customer understands warranty, collection and delivery terms.
▪ Support a smooth handover from sales to fulfilment.
Reporting
Provide regular reports covering:
▪ New leads received — leads contacted — calls completed — qualified leads
▪ Quotes issued — financing applications started and completed
▪ Orders paid — sales closed — overall conversion rate
▪ Reasons for lost sales — customer objections — follow-up activity
PERFORMANCE STANDARDS
The successful candidate will be expected to work toward the following initial standards:
Lead acknowledgement
90% of new leads acknowledged within 5 minutes during business hours
High-intent call-back
High-intent leads called within 15 minutes of enquiry
Tracker compliance
100% of leads entered into the agreed tracking system
Follow-up compliance
95% compliance with the agreed follow-up process
Initial conversion target
Minimum lead-to-sale conversion rate of 5%
Progressive target
Improvement toward a 10% overall conversion rate
Documentation
Clear documentation of all lost or disqualified opportunities
Qualifications and Experience
EXPERIENCE & QUALIFICATIONS
Required
▪ Previous experience in inbound sales, telesales, retail sales or call-centre sales.
▪ A demonstrable record of working against sales targets.
▪ Experience selling through telephone and WhatsApp.
▪ Strong objection-handling and closing ability.
▪ Excellent spoken and written English.
▪ Confidence dealing with professionals including doctors, nurses, teachers and civil servants.
▪ Basic understanding of laptops, technology products or consumer electronics.
▪ Experience using a CRM, spreadsheet or structured lead tracker.
▪ Strong self-management and follow-up discipline.
Advantageous
▪ Experience in consumer finance, microfinance, retail technology or instalment-based sales.
PERSONAL ATTRIBUTES
▪ Commercially minded
▪ Confident
▪ Persuasive without being aggressive
▪ Energetic and responsive
▪ Highly organised
▪ Comfortable asking for commitment
▪ Resilient when customers say no
▪ Honest and accurate
▪ Motivated by targets
▪ Able to work with limited supervision
COMPENSATION
The recommended compensation structure is:
▪ Fixed monthly salary or contract retainer
▪ Commission on fully paid or successfully funded sales
▪ Additional performance bonus for meeting agreed conversion and revenue targets
Commission is only payable on completed transactions and must take transaction profitability into account.
How to Apply
HOW TO APPLY
Applicants should submit the following to sales@kumbagreentech.com:
▪ Current CV
▪ Brief summary of relevant sales experience
▪ Examples of sales targets previously achieved
▪ Short voice note introducing yourself and explaining why you are suitable
▪ Availability and expected compensation