Guest House Manager

Job Description

Job Title: Guest House Manager (Harare & Bulawayo)
Location: Harare & Bulawayo (Dual-Site Management)
Employment Type: Full-Time

About the Role:
We are seeking a dynamic and results-driven *Guest House Manager* to oversee operations at our Harare and Bulawayo guest houses. The ideal candidate will be responsible for driving sales, ensuring exceptional guest experiences, and maintaining high standards of hospitality. This role requires a hands-on leader who can balance business growth with warm, efficient service.

Duties and Responsibilities

Sales & Revenue Growth
- Develop and implement sales strategies to maximize occupancy and revenue for both locations.
- Build relationships with corporate clients, travel agencies, and long-term guests.
- Monitor market trends and adjust pricing/promotions to stay competitive.
- Manage online listings (e.g., Airbnb, Booking.com) and ensure strong guest reviews.

Operations & Guest Experience
- Oversee daily operations, ensuring smooth check-ins, housekeeping, and maintenance.
- Train and supervise staff to deliver warm, professional, and efficient service.
- Maintain high cleanliness, safety, and comfort standards across both guest houses.
- Handle guest inquiries, complaints, and special requests promptly.

Administration & Financial Management
- Manage budgets, expenses, and financial reporting for both properties.
- Maintain accurate records of bookings, payments, and inventory.
- Coordinate with suppliers for cost-effective procurement of amenities and supplies.

Qualifications and Experience

Requirements:
- Professional qualification in Hospitality Management. Diploma, HND/ degree
- Proven experience in hospitality management, preferably in guest houses/lodges/hotels, with at least 10 years of experience.
- Strong sales and marketing skills with a track record of boosting occupancy.
- Excellent leadership, communication, and problem-solving abilities.
- Ability to travel between Harare and Bulawayo as needed.
- Proficiency in booking systems (e.g., OTA platforms) and basic accounting.

We Offer:
- Competitive salary + performance-based incentives.
- Opportunity to lead and grow two guest houses.
- Opportunity to build your team.

How to Apply

Send your CV and a brief cover letter outlining your hospitality and sales experience and expected salary to [email protected] by 31 August 2025.

Hilton Transfers International logo

Location: Bulawayo
Company: Hilton Transfers International
Expiry Date: 2025-08-31 00:00:00