Job Description
Job Description
Applications are invited from suitably qualified persons to fill the following
posts within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity
employer.
COMMAND CENTRE OFFICER – LOSS CONTROL – LEVEL 11 (12 POSTS)
Duties and Responsibilities
▪ Monitors surveillance systems to detect security breaches, suspicious activity
and incidents
▪ Monitor surveillance systems to detect security breaches, suspicious
activities, and incidents.
▪ Verify alerts received and assess suspicious activities to confirm incidents.
▪ Control PTZ camera functions, including pan, tilt, and zoom, to maintain
effective visual coverage.
▪ Manage access control systems and ensure only authorized personnel access
restricted areas.
▪ Receive and respond to alarms in accordance with Command Centre SOPs.
▪ Report security breaches and incidents of interest promptly and accurately.
▪ Relay real-time information to relevant stakeholders to support timely
response.
▪ Dispatch appropriate response resources to attend to incidents as required.
▪ Coordinate communication with relevant stakeholders, including Police and
Security Teams, in line with Command Centre SOPs and policies.
▪ Maintain accurate, complete, and up-to-date registers and logs of all events
and activities.
▪ Securely store records and prevent unauthorized access or disclosure.
▪ Ensure records and logs are easily retrievable when required.
▪ Record, store, and securely preserve digital footage in accordance with
Command Centre SOPs and policies.
▪ Ensure strict adherence to approved procedures when retrieving stored
digital footage.
▪ Prepare periodic, incident, and ad-hoc reports as required and in line with
established procedures.
▪ Ensure Command Centre equipment is clean, functional, and in usable condition
at all times.
▪ Maintain the Command Centre in a clean, safe, and hygienic state.
▪ Ensure the safety, security, and proper handling of all Command Centre
equipment.
▪ Enforce access control to the Command Centre, ensuring entry is restricted
to authorized personnel only.
Qualifications and Experience
Job Skills and Competencies
▪ Ability to operate CCTV, PTZ cameras, alarms, and access control systems in
line with established procedures.
▪ Ability to conduct trouble shooting to determine system challenges for
escalation.
▪ Strong situational awareness to identify, verify, and respond to security
incidents, including timely escalation and dispatch of resources.
▪ Competence in maintaining accurate logs, reports, and secure records,
including proper handling and retrieval of digital footage.
▪ Ability to relay clear, real-time information and coordinate effectively with
security teams, law enforcement, and other stakeholders.
▪ Strict adherence to SOPs, data protection requirements, and ethical
standards when handling sensitive information and evidence.
▪ Ability to remain calm, focused, and effective in high-pressure environments
while working shifts and maintaining operational discipline.
Qualifications and Experience
▪ A Diploma or degree in Electronics/Information Management Systems /
Information Communication Technology / Geospatial Intelligence / Geographic
Information Systems / Intelligence Management or equivalent.
▪ At least two (2) years’ experience in electronic surveillance systems
installation & maintenance, CCTV/bio-metric systems operation, ICT systems
installation & maintenance, geo-spatial intelligence operations, intelligence
analysis or in any of the above cited fields.
▪ Five (5) ‘O’ Levels including English Language, Mathematics and Science
▪ A clean class four (4) driver’s licence is an advantage.
How to Apply
Interested candidates should submit applications, accompanied by a detailed
Curriculum Vitae by 7 May 2026, All applications should be emailed to:
ZimraRecruitment@zimra.co.zw clearly stating the position applied for and
addressed to:
The Director, Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360 HARARE
Please note that only shortlisted applicants will be responded to and females
are encouraged to apply.