Job Description
Job Description
We’re Hiring: Card Operations Officer
Location: Harare / Hybrid
Application Deadline: 31 July 2026
Hey, future team member! 👋
Flocash is a fintech company making significant strides across Middle East Africa. Think digital payments, mobile technology, and promoting financial inclusion. We’re looking for a Card Operations Officer to help drive our operations.
So, what’s the gig?
You’ll be the go-to person ensuring our card programme runs smoothly. From fixing transaction issues to handling customer concerns and ensuring compliance with financial regulations, you’ll be the backbone of our card operations.
Duties and Responsibilities
Your day-to-day will look like:
* Keeping the card operations flowing: Manage inventory, card activations, settlements, and chargebacks.
* Being the fixer: Troubleshoot technical errors, declined transactions, fraud alerts, and other operational issues.
* Customer hero mode: Resolve complex customer cases and create an FAQ guide to help the front-line team handle common issues.
* Keeping it compliant: Ensure compliance with AML, KYC, and Zimbabwe’s financial regulations.
* Liaising with the squad: Act as the main point of contact between banking partners, the technology team, and external vendors.
Qualifications and Experience
What you need to bring to the table
* Bachelor’s degree (Finance, IT, Economics, Business, or a related field).
* At least 2 years’ hands-on experience in card operations, payments, or fintech, with a solid understanding of the transaction lifecycle (authorization, clearing, settlement, etc.).
* Customer support experience in financial services is non-negotiable.
* Good understanding of Zimbabwe’s financial services landscape.
* Experience working with card management platforms or payment gateways is an added advantage.
The Skills That’ll Make You Stand Out
* Problem-solver: Calm under pressure and able to adapt quickly.
* People-first: Strong empathy and customer service skills.
* Excellent communicator: Fluent English is essential. Ability to speak Shona or Ndebele is a strong advantage.
* Tech-savvy: Advanced Excel skills and ability to quickly learn new software.
* Detail-oriented: Strong focus on reconciliations and compliance with excellent accuracy.
* Agile: Able to manage multiple priorities in a fast-paced environment.
How to Apply
How to Apply
What’s in It for You?
* Competitive salary and benefits.
* Opportunity to work on innovative fintech products.
* Collaborative and supportive team environment.
* Excellent opportunities for career growth.
Send your CV and Cover Letter, highlighting your experience in card operations or payments in Zimbabwe, to:
Email: tchinyamakobvu@gmail.com
Application Deadline: 31 July 2026
P.S. Flocash values diversity and inclusion—everyone is welcome to apply. 🚀