Job Description
Job Description
The Call Centre Operator is responsible for handling branch enquiries, coordinating stock orders and allocation, monitoring sales and oversales, processing customer transactions, and providing operational support to branches.
Duties and Responsibilities
• Receive and respond professionally to branch enquiries through telephone and other communication channels.
• Communicate available stock to branches and coordinate stock orders from Branch Managers within set deadlines.
• Monitor branch sales patterns and assist in ensuring appropriate stock allocation and inventory movement.
• Handle branch queries, customer concerns, repairs and other issues, escalating matters to the relevant departments where necessary.
• Process incoming orders, cancellations, returns and exchanges.
• Monitor and manage group oversales.
Qualifications and Experience
• At least one year of relevant experience in call centre operations, customer service, stock control, inventory management or order processing environment.
• Experience using Pastel Evolution is essential, particularly in inventory and order management.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and customer service skills.
• Good organisational, coordination and problem-solving abilities.
How to Apply
Interested and suitably qualified candidates should submit their CVs and relevant supporting documents to mmcconsultancy22@gmail.com