Job Description
Job Description
This position is based in Harare and reports to the Head of Supply Chain.
THE ROLE
To provide coordinated analytical, administrative and information-management support to Supply Chain management, strengthening supplier relationship management, contract and operational performance monitoring, On-Demand Services coordination, planning, reporting and management follow-up.
KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):
Duties and Responsibilities
Support the implementation of Supplier Relationship Management (SRM) initiatives, including supplier engagement, performance management and continuous improvement activities.
Maintain supplier records and SRM documentation, ensuring supplier profiles, correspondence, performance data and related information are accurate and up to date.
Monitor supplier performance and contract compliance, tracking performance issues, corrective actions, improvement plans and contractual obligations across supply chain service providers.
Coordinate supplier and stakeholder engagements, including performance reviews, meetings, capacity-building activities, action tracking and issue resolution.
Support supplier mapping, market analysis, onboarding and due diligence activities through the collection, validation and management of relevant information and documentation.
Develop and maintain dashboards, trackers and reporting tools to monitor supplier performance, contracting activities, service delivery and operational effectiveness.
Analyse operational, supplier and service performance trends, identifying risks, bottlenecks and improvement opportunities and providing recommendations for management action.
Prepare periodic performance reports and management information products, including scorecards, analytical reports, presentations, briefing materials and executive updates.
Serve as the coordination focal point for Supply Chain On-Demand Services, monitoring service requests, service delivery performance and customer feedback to ensure timely resolution.
Support the implementation and monitoring of Service Level Agreements (SLAs) and track service utilization, customer satisfaction, revenue generation and related performance indicators.
Provide coordination and administrative support to Supply Chain leadership, including the management of meetings, action trackers, work plans, audits, reviews and management missions.
Maintain records, reporting systems and documentation standards, ensuring compliance with organizational requirements and effective knowledge management across the Supply Chain function.
Qualifications and Experience
QUALIFICATIONS AND EXPERIENCE:
Education: Completion of secondary school education. A post-secondary certificate in Supply Chain Management, Business Administration, Procurement, Logistics, Data Analysis, or a related field is desirable.
Experience: At least 5 Years related job experience.
Knowledge and Skills:
• Experience in maintaining supplier, contract, service-delivery or operational per-formance records and trackers.
• Experience in data analytics and preparation of dashboards, scorecards, manage-ment reports, presentations or briefing materials.
• Experience in coordinating with internal teams, suppliers, service providers, cus-tomers or partners.
• Experience using corporate information systems and applying document-management and compliance requirements.
Language: Fluency (level C) in the UN language in use at the duty station and in the duty station’s language, if different.