Job Description
Job Description
DOVES – WE ARE RECRUITING!
Position: Business Retention Officers x7
Location: Harare
Department Section: DLA Premium Accounting
Incumbent Superior 2nd Level: Underwriter
Incumbent Superior 1st Level: Premium Accounting Supervisor
Subordinates: None
Duties and Responsibilities
* Engage Clients Promptly: Contact clients within 24 to 48 hours of a missed payment to help recover outstanding premiums.
* Send Payment Reminders: Make proactive “courtesy calls,” especially to cash-paying clients, to remind them of due payments and guide them through available payment channels.
* Manage Payment Changes: Reach out immediately to clients whose payroll deductions (stop orders) have failed. Help them switch to alternative payment methods or adjust their policies so they do not lose their cover.
* Restore Lapsed Policies: Provide reinstatement quotes and arrange repayment plans for clients whose policies have fallen into arrears or been cancelled.
* Gather Client Feedback: Record the reasons why clients are missing payments and share this information with the Premium Accounting team to help improve future billing processes.
Qualifications and Experience
* A Bachelor’s degree in Insurance & Risk Management or any related degree is required.
* A minimum of 2 years’ experience.
SKILLS
* Clear Communication: Professional outbound calls and clear explanation of payment options.
* Negotiation and Persuasion: Encourage clients to maintain policies and agree on repayment plans.
* Problem-Solving: Quick solutions like policy restructuring or payment method changes.
* Active Listening and Data Entry: Attention to detail for accurate recording of client feedback.
How to Apply
HOW TO APPLY
If you meet the above criteria, please hand deliver your CV to HR or send it via email to:
hr@doves.co.zw
Deadline: 14:00 hours on 4 September 2026.