Job Description
Job Description
Applications are invited from suitably qualified persons to fill the following posts within the
Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.
BUSINESS RELATIONSHIP MANAGER – ICT - LEVEL 7 (1 POST)
Duties and Responsibilities
Key Responsibilities
▪ Align ICT initiatives with enterprise strategy and validate business requirements.
▪ Oversee ICT project portfolio prioritisation, planning and resource allocation.
▪ Supervise Business Systems Analysts and Business Process Improvement Analysts.
▪ Coordinate stakeholder engagement and ensure effective communication between ICT
and business units.
▪ Ensure compliance with governance frameworks, audit requirements and regulatory
standards.
▪ Oversee risk management, quality assurance and continuous improvement across ICT
projects.
▪ Lead change management initiatives to support the adoption of ICT systems.
▪ Monitor ICT vendor performance, manage contracts and ensure SLA compliance.
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▪ Ensure proper documentation of requirements, processes and governance artefacts.
▪ Support digital transformation initiatives by aligning systems and business processes.
▪ Mentor graduate trainees, junior analysts and technical teams while promoting
knowledge sharing and continuous improvement.
Qualifications and Experience
Job Skills and Competencies
▪ Ability to align ICT initiatives with organisational strategy and drive business-focused digital transformation.
▪ Strong knowledge of ICT governance, regulatory compliance, audit requirements and
risk management frameworks.
▪ Proven capability to oversee ICT project portfolios, prioritise initiatives and manage
resources effectively.
▪ Skilled in business requirements analysis, process optimisation and the implementation
of efficient business solutions.
▪ Excellent communication and stakeholder engagement skills with the ability to build
strong ICT-business relationships.
▪ Demonstrated leadership experience in supervising teams, driving performance and
fostering continuous improvement.
▪ Ability to manage ICT project risks, ensure quality standards and support governance
best practices.
▪ Proven ability to lead change management initiatives and support successful adoption
of ICT systems.
▪ Experience in managing ICT vendors, contracts and service level agreements to ensure
optimal service delivery.
▪ Strong understanding of enterprise ICT systems, emerging technologies and digital
transformation initiatives.
▪ Strong knowledge of ICT governance frameworks (COBIT 2019, ITIL, ISO standards)
▪ Strong analytical, problem-solving, troubleshooting and operational risk management
capability.
▪ Ability to work effectively in multidisciplinary, high-pressure and mission-critical
environments.
▪ Excellent communication, stakeholder engagement, technical reporting and
presentation skills.
▪ Ability to manage priorities, support operational excellence and drive continuous
improvement initiatives.
Qualifications and Experience
▪ Bachelor’s Degree in Computer Science, Information Systems, Business Studies, or
related discipline
▪ Minimum 5+ years’ experience in ICT and business environments.
▪ At least 3 years leading Business Relationship Management.
▪ At least one relevant professional certification aligned to the role specialisation and
enterprise ICT governance requirements. (Certified Business Relationship Manager
(CBRM) Project Management Professional (PMP) / PRINCE2 Practitioner, ITIL
Certification2, COBIT 2019 Certification and any other relevant professional
certification.)
How to Apply
Interested candidates should submit applications, accompanied by a detailed Curriculum
Vitae by 19 May 2026. All applications should be emailed to
ZimraRecruitment@zimra.co.zw with the position title clearly stated in the email subject
line, e.g. Head ICT Operations & Service Delivery – ICT Level 5. The applications should be
addressed to:
Director Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360
HARARE
Please note that only shortlisted applicants will be responded to and females are
encouraged to apply.