Job Description

VACANCY - BRANCH MANAGER - BULAWAYO
ROLE PROFILE
AFC Commercial Bank, a subsidiary of AFC Holdings seeks to recruit a Branch Manager to lead our 8th Avenue Branch in Bulawayo.
Reporting to the Area Manager - Matabeleland, the Branch will be responsible for driving business growth, ensuring operational excellence, and delivering exceptional customer experiences. This role requires a strategic thinker with strong commercial acumen who can lead a high-performing team while maintaining the highest standards of compliance and risk management.

Duties and Responsibilities

Duties and Responsibilities
o Formulating and implementing winning sales strategies to drive branch profitability beyond set targets. o Improving revenue generation in line with set targets to gain, grow, and consolidate market share.
© Developing and implementing world-class service delivery standards benchmarked against industry best practices.
© Enhancing customer service experience and ensuring consistently high satisfaction levels. o Overseeing all retail banking operations to ensure efficiency and effectiveness. o Monitoring operating costs and ensuring expenses remain within budgeted levels.
6 Managing operational risks at the branch in accordance with established guidelines.
Ensuring branch compliance with Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT) requirements, and all regulatory policies.
O Managing, mentoring, and developing human resources to achieve all performance targets.

Qualifications and Experience

Job Skills & Competencies
• Exceptional leadership and people management skills.
o Ability to establish and maintain robust business relationships with customers and stakeholders.
• Proven ability to grow market share in a competitive environment.
© Strategic thinking with strong analytical and problem-solving capabilities

Qualifications and Experience
A Degree in Banking/Finance/Business Management/Economics or equivalent.
o A Masters Degree will be an added advantage.
• Minimum of 5 years' relevant experience in retail banking operations at supervisory/management level.
Proven track record in business development and achieving sales targets.

How to Apply

Interested candidates should submit applications, accompanied by a detailed resume no later than 14 October 2025. All applications should be emailed to [email protected] indicating the position you are applying for as your E-mail Subject Reference.
Please note that only shortlisted applicants will be responded to.
AFC Holdings is an equal opportunity employer, and female candidates are encouraged to apply.