Job Description

Job Title : Branch Administrator
Location : KAROI, MVURWI, MT DARWIN
Department section: DLA Operations
Incumbent Superior 2nd Level: General Manager
Incumbent Superior 1* Level: Underwriter
Subordinates: None

Duties and Responsibilities

• To ensure queries on additional information and amendments are sent to responsible authorities within the shortest possible time frame.
• To respond to inquiries by clarifying desired information through researching, locating, and providing information.
• To resolve client problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.
• To escalate calls for timely resolution and keep track to ensure customer satisfaction.
• To maintain call center data by documenting information.
• Outbound calls and physical after-service follow-up.
• To carry out market research and competitor analysis
• To use e-marketing (social media-Facebook, Twitter, Skype, WhatsApp, Instagram) to assess brand awareness and positioning
• Ensure the use of diary sheets to ensure continuity.
• To do customer advocacy-outbound calls to assess customer advocacy and word-of-mouth feedback by looking at whether existing clients are well informed about new products on offer and how to improve service delivery.
• Keep equipment operational by following established procedures and reporting malfunctions.
• To analyze error reports to ensure maximum premium deduction.

Qualifications and Experience

Qualifications/ Training/ Competences
• A Bachelor's degree in Insurance & Risk Management or any related degree is required.
• A minimum of 2 years' experience.
• Data Analytical and reporting skills will be an added advantage.
Skills
• Good time management
• Ability to work with minimum supervision
• Ability to work well in a team
• Effective communication, oral and written
• Good time management
• Administrative and financial skills

How to Apply

» If you meet the above criteria, please hand deliver your CV to HR or send on email to [email protected] by 14:00 hours on
22 February 2026.

Similar Listings

HR Attache

Symdunes Financial Services — Rusape

3 weeks ago