Job Description
Job Description
As an Airport Lounge Receptionist, you are the primary point of contact welcoming guests into our premium departure lounge. Your role is to deliver a seamless, high-end hospitality experience, managing guest check-ins, resolving inquiries, and ensuring a pristine, relaxing environment before passengers embark on their journeys.
Duties and Responsibilities
Your main duties include verifying passenger credentials, boarding passes, and lounge access memberships using automated check-in systems. You will assist guests with questions about lounge amenities, monitor flight status updates, and liaise with housekeeping and catering teams to keep seating areas clean and stocked. Additionally, you will handle guest requests and resolve minor complaints with speed and diplomacy.
Qualifications and Experience
Candidates should hold a high school diploma or equivalent, with a background in Hospitality, Tourism, or Customer Service preferred. You must have at least 1 to 2 years of experience in a front desk or customer-facing role within hotels, airlines, or premium customer service environments.
Technical Skills & Languages
You need strong computer skills, including experience with lounge check-in databases or point-of-sale systems. Excellent spoken and written English is required, and fluency in additional international languages is a strong advantage when interacting with international travelers.
Key Personal Attributes
We are looking for individuals who maintain flawless professional grooming and a high level of poise under pressure. Strong communication skills, empathy, and the ability to de-escalate stressful situations calmly are essential for success in this role.
How to Apply
Send resume to: careers@lounge.co.zw